Senior Technical Support Specialist

2 days ago

Chandler's Ford, United Kingdom LSA Search International Full time
Exciting Opportunity for a 2nd Level Support Engineer

We are working closely with a small and exciting telecommunications and business services provider based in the Southampton area to bring a talented 2nd Level Support Engineer into the business.

This role requires someone with at least 2 years of hands-on support experience in an IT-led environment and requires the following skillsets:

  • Customer-Focused IT Expertise: 2+ years in a customer-focused IT role (desktop support, service desk, etc.)
  • Technical Proficiency: Proficient with Windows 10, 11, and Windows Server 2012+
  • Bonus Skills: Beneficial: Knowledge of Linux, MacOS, Ubiquiti, Sophos, HP, Dell
  • Office 365 Mastery: Strong with Office 365 suite (Exchange, SharePoint, OneDrive, Intune)
  • Advantageous Skills: Advantageous: Azure, Powershell
  • Server Administration: Basic Windows Server admin (Active Directory, Group Policy, DHCP)
  • Network Expertise: Solid network skills (DNS, WiFi, VLANs, VPNs)
  • RMM/CRM Experience: Experience with RMM/CRM packages (training provided)
  • UK Driving Licence: Full UK Driving Licence

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