Field Account Manager

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Daisy Communications Full time
Job Description

Job Title: Field Account Manager

Job Summary:

We are seeking a highly motivated and experienced Field Account Manager to join our team at Daisy Communications. As a Field Account Manager, you will be responsible for driving net growth and increasing product penetration into our existing customer base.

Key Responsibilities:

  • Account Management: Ensure that all opportunities qualified are pre-called 24 hours in advance of the meeting due date with clear agenda provided.
  • Cross-Selling: Establish customers' needs for new/additional products and services and engage with the appropriate specialist resource from within the Daisy team to meet the customers' need.
  • Customer Service: Raise a case with customer service for customers with service issues, and ensure all relevant details are provided within Daisy Central.
  • Relationship Building: Work closely with support and specialists teams to provide a high level of service and recommendations for your customer base.
  • Performance Management: Ensure that all quotes are completed through the new Daisy Central system, or on the templates provided by the business, and that all quotes to customers are provided within 48 hours of meeting SAT.

Requirements:

  • Experience: Telecoms or similar industry experience and experience in Account Management.
  • Skills: Clear understanding of the objectives of commercial businesses across multiple verticals, an understanding of sales process, and the ability to demonstrate the sales process.
  • Knowledge: Clear and articulate written and verbal communication, understanding of Daisy's product portfolio and the benefits this provides our customers, and a customer-centric attitude.

What We Offer:

  • Benefits: 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days, holiday purchase scheme, £500 referral scheme bonus, professional development to help you achieve your personal goals, eye care vouchers available, and discounted Medicash membership.
  • Recognition: We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.


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