Advanced Technical Support Professional
23 hours ago
About the Job
We are seeking an Advanced Technical Support Professional to join our team in Preston. The successful candidate will have at least 3 years of experience in an IT-based role and strong technical skills in a Microsoft environment.
Responsibilities:
- Technical Support: Provide expert analysis, troubleshooting, and system & network monitoring for external customers.
- Maintenance & Support: Handle day-to-day maintenance and support tasks as required.
- Solution Design: Define requirements, design solutions, evaluate vendors and platforms, and perform engineering tasks.
- Ownership: Take full ownership of issues until resolution, providing 2nd & 3rd Line support to our varied customer base.
Requirements
- Experience: At least 3 years of experience in an IT-based role, preferably within an MSP or providing services to multisite operations.
- Skills: Strong technical skills in a Microsoft environment and practical networking knowledge.
- Candidate Focus: Excellent customer service skills and the ability to work independently and as part of a team.
- Salary: Competitive up to £60,000 dependent on experience.
Additional Information
- Based in office
- Working hours: Monday – Friday, 37.5 hours per week working between the hours of 08:00 – 17:00
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