Customer Relationship Management Specialist

2 days ago

Derby, Derby, United Kingdom Premier Group Recruitment Full time
Job Title: Customer Relationship Management Coordinator

Job Summary:

We are seeking a highly skilled Customer Relationship Management Coordinator to join our team at Premier Group Recruitment. As a key member of our team, you will be responsible for developing and maintaining customer relationships through data analysis and CRM system management.

Key Responsibilities:

  • Monitor customer accounts and identify opportunities for customer retention and acquisition
  • Develop and implement customer retention and acquisition strategies using CRM systems
  • Analyze data to provide insights and recommendations for customer engagement
  • Collaborate with other teams to develop and implement customer-centric solutions
  • Work on content campaigns, email campaigns, and loyalty programs to enhance customer experience
  • Identify at-risk accounts and develop strategies to mitigate risks

Requirements:

  • Experience with CRM systems, preferably Bloomreach
  • Comfortable working with e-commerce platforms
  • Strong analytical and problem-solving skills
  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

We offer a competitive salary and a dynamic work environment that encourages growth and development. If you are a motivated and results-driven individual with a passion for customer relationship management, we encourage you to apply today.

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