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Customer Relationship Management Specialist

2 months ago

Derby, Derby, United Kingdom Premier Group Recruitment Full time £22,000 - £27,000

About the Role:

We are seeking a highly skilled Customer Relationship Management Lead to join our team at Premier Group Recruitment. As a key member of our team, you will be responsible for developing and maintaining customer relationships through monitoring customer accounts and implementing strategies to enhance customer loyalty.

Key Responsibilities:

  • Monitor customer accounts and identify risks via data analysis and outreach
  • Maintain customer records and develop customer retention and acquisition strategies using CRM systems
  • Provide reports using data analysis
  • Work on content campaigns, email campaigns, and loyalty programs
  • Identify at-risk accounts

Requirements:

  • Comfortable using CRM systems, with experience in Bloomreach a plus
  • Experience in a retention or account e-commerce management area
  • Business marketing, e-commerce, and customer service experience beneficial