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Customer Retention Specialist

2 months ago

Derby, Derby, United Kingdom Premier Group Recruitment Full time

Job Title: Customer Retention Specialist

Job Summary:

We are seeking a skilled Customer Retention Specialist to join our team at Premier Group Recruitment. As a key member of our e-commerce team, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention.

Key Responsibilities:

* Monitor customer accounts and identify opportunities to improve customer relationships
* Analyze data to inform customer retention strategies and provide regular reports to stakeholders
* Collaborate with cross-functional teams to develop and implement customer retention initiatives
* Develop and execute content campaigns, email campaigns, and loyalty programs to drive customer engagement
* Identify at-risk accounts and develop strategies to mitigate risk

Requirements:

* 2+ years of experience in a retention or account management role, preferably in e-commerce
* Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
* Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams
* Experience with CRM systems, preferably Bloomreach
* Strong business acumen, with a understanding of e-commerce platforms and customer behavior

What We Offer:

* Competitive salary and benefits package
* Opportunity to work with a leading e-commerce company
* Collaborative and dynamic work environment
* Professional development opportunities

If you are a motivated and results-driven individual with a passion for customer retention, we encourage you to apply for this exciting opportunity.