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Customer Relationship Management Specialist

2 months ago

Derby, Derby, United Kingdom Premier Group Recruitment Full time
Job Opportunity: Customer Retention Coordinator Job Summary We are seeking a skilled Customer Retention Coordinator to join our team at Premier Group Recruitment. As a key member of our e-commerce team, you will be responsible for developing and maintaining customer relationships through data analysis and CRM system management. Key Responsibilities * Monitor customer accounts and identify risks via data analysis * Implement strategies to enhance customer loyalty and retention * Maintain accurate customer records and develop customer retention and acquisition strategies * Work with other teams to develop specific solutions and content campaigns * Identify at-risk accounts and provide reports to stakeholders Requirements * Experience in a retention or account management role, preferably in e-commerce * Proficiency in CRM systems, with a bonus for experience with Bloomreach * Strong analytical and problem-solving skills, with excellent interpersonal skills * Ability to work on e-commerce platforms and create effective customer emails What We Offer * Competitive salary range of £22,000-£27,000 * Opportunity to develop your skills and experience in business marketing and e-commerce * Collaborative and dynamic work environment Apply Today If you are a motivated and detail-oriented individual with a passion for customer retention and e-commerce, please apply today.