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Customer Relationship Management Lead

2 months ago

Derby, Derby, United Kingdom Premier Group Recruitment Full time
About the Role

We are seeking a highly skilled Customer Relationship Management Lead to join our team at Premier Group Recruitment. As a key member of our team, you will be responsible for developing and maintaining customer relationships through monitoring customer accounts and implementing strategies to enhance customer loyalty.

Key Responsibilities
  • Monitor customer accounts to identify opportunities for growth and retention
  • Develop and implement customer retention and acquisition strategies
  • Maintain accurate records of customer interactions
  • Analyze data to provide insights and recommendations for improving customer relationships
  • Collaborate with other teams to develop and implement solutions to improve customer experience
  • Work on content campaigns, email campaigns, and loyalty programs to engage customers
  • Identify at-risk accounts and develop strategies to mitigate risks
Requirements
  • Comfortable using CRM systems, with experience in Bloomreach a plus
  • Experience working on e-commerce platforms
  • Background in retention or account management, preferably in an e-commerce setting
  • Strong analytical and problem-solving skills
  • Excellent interpersonal skills
  • Ability to work independently and as part of a team
What We Offer

We offer a competitive salary and a dynamic work environment that values innovation and collaboration. If you are a motivated and results-driven individual with a passion for customer relationships, we encourage you to apply for this exciting opportunity.