HR Service Delivery Professional

2 weeks ago


London, Greater London, United Kingdom Frazer Jones Full time

About Frazer Jones

We are recruiting for a senior HR administrative specialist to join our client's HR Service Team. This role involves managing the department's ticket queue, resolving HR-related queries and requests, and providing excellent customer service to employees.

The successful candidate will provide HR administrative support across various functions, including HRIS, reporting, recruitment, onboarding, benefits, and payroll. They will also collaborate with the global HR team to develop and refine administrative processes.

Main Responsibilities:

  • Provide customer service and troubleshooting support for Workday, assisting employees and internal teams.
  • Enhance processes, propose solutions, and implement best practices within the HR Shared Service team.
  • Collaborate with HRS teams (Payroll, Benefits, HRIS) to resolve tickets and requests.
  • Support annual HR processes, including the Annual Talent Cycle and Open Enrolment.
  • Develop and refine administrative processes to improve efficiency.

Requirements:

  • Minimum 3 years of experience in a Human Resources focussed role within a shared service environment.
  • Essential exposure to a case management system.
  • Previous knowledge of Workday beneficial.
  • Able to work effectively in a high-volume environment.

Estimated Salary Range: £48,000 - £68,000 per annum.



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