Luxury Beverage Operations Manager

4 days ago

London, Greater London, United Kingdom The Dorchester Full time

We care about your career and are renowned for having the absolute best people in the industry. When you join us as a Luxury Beverage Operations Manager, you start a unique opportunity to become celebrated as the very best in your field.

You'll learn not only from your fellow Legends but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.
What you'll get

As a Luxury Beverage Operations Manager at The Dorchester, here are just some of the great benefits you will receive:

  • Fantastic Employee bonus scheme and Excellent Service charge
  • Complimentary stays including breakfast across the Dorchester Collection Hotels
  • 50% F&B discount at selected bars and restaurants within the Dorchester Collection
  • Vibrant Social events that bring employees together including Summer party and Winter ball
  • Amazing benefits such as discounts in various high street and online shops, seasonal ticket loan, rental deposit scheme and competitive Private Pension Scheme
  • Apprenticeship, training and development opportunities - from Level 2 (Hospitality Team Member) up to Level 5 (Operations Manager) and many others.
  • £1,000 bonus when you recommend a friend
  • Access to immediate wellbeing advice, because We Care about our employees

This really is a brilliant opportunity to join an exciting events department who are a part of a leading hotel brand where the freedom to develop is limitless; we will absolutely support you to grow in this role and to develop your career with The Dorchester Collection.

Job Summary:

You'll love what you do and take pride in delighting our guests:

You will be responsible for the highest standard of beverage service and set-up (including displays, exhibits, bars and decorations), storage, service and handling procedures in our banquet area to provide a seamless guest experience during their day. This will include managing, leading and motivating the Beverage Banquet team, continually improving Beverage service & systems, and ensuring the event spaces and environment are consistent with a 5-star establishment in order to meet & exceed guest expectations and maximize business growth. All to ensure our guests receive nothing but the best experience.

You will work alongside the Banqueting events team in delivering a world-class banqueting operation here at The Dorchester hotel across our various event spaces. Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Luxury Beverage Operations Manager, you'll have the opportunity to bring these to life and continue to create our legacy.

As part of the role, you will need to work with the Director of Bars and our Head of Wines in the creation of the offering, always working to be creative and delivering a beverage service that we can be proud of.

To be successful, you will need to be a strong organiser who can adapt to a wide range of fast-paced environments and be able to deliver events efficiently and on budget.

Required Skills and Qualifications:

  • Confident, positive and can-do attitude
  • Previous experience in a five-star luxury establishment
  • Great communication skills with a strong customer service ethic
  • English is the primary language used in our hotel. You will comfortably communicate in this language.

Estimated Salary: £60,000 - £80,000 per annum, dependent on experience

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