Customer Service Expert
3 weeks ago
At beBee Professionals, we are seeking a highly skilled Customer Service Expert to join our team in Kidderminster, United Kingdom. As the first point of contact for customers, you will provide excellent service and resolve queries efficiently.
Key Responsibilities:
- Handle incoming calls, emails, and chat inquiries from customers.
- Provide accurate product and service information.
- Resolve customer issues promptly and escalate when necessary.
- Process customer orders and manage account details.
- Maintain accurate records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure exceptional customer satisfaction.
- Assist with administrative tasks as needed.
Requirements:
- Prior experience in a customer service role is preferred.
- Excellent communication and problem-solving skills.
- Able to handle high-volume inquiries while maintaining attention to detail.
- Proficient in Microsoft Office and CRM systems.
- Able to work independently and as part of a team.
- Flexible working hours, including weekends.
Benefits:
- Competitive salary (£25,000 - £35,000 per annum) with performance-based incentives.
- Pension scheme and healthcare benefits.
- Ongoing training and development opportunities.
- Supportive work environment with clear career progression.
- Flexible working options.
This is an exciting opportunity to deliver exceptional customer service and contribute to the growth of beBee Professionals.
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