Client Support Specialist
2 months ago
We are seeking an experienced and passionate Customer Service Agent to join our team at Neilson Financial Services. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities- Manage Customer Enquiries: Respond to and resolve customer inquiries in a timely and professional manner, providing accurate and helpful information to ensure customer satisfaction.
- Deliver Customer Correspondence: Manage the delivery of customer correspondence within agreed company frameworks, timescales, and deadlines, ensuring all communication is clear, concise, and effective.
- Empathize with Customers: Effectively empathize with customers, handling objections and queries confidently to allay any concerns and provide a positive experience.
- Maintain Accurate Records: Maintain accurate and up-to-date client records, complying with regulatory requirements and company procedures.
- Adhere to Processes: Adhere to established processes and procedures for all service-related matters, escalating issues as necessary to ensure seamless delivery.
- Contribute to Projects: Contribute to projects designed to improve the service offered by Neilson Financial Services, driving continuous improvement and excellence.
- Previous Experience: Minimum 1 year of experience in a phone-based customer service role, with a proven track record of delivering exceptional service.
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to build rapport with customers and colleagues alike.
- Attention to Detail: Strong attention to detail, with the ability to maintain accurate records and ensure compliance with regulatory requirements.
- Positive Attitude: A positive attitude and willingness to learn, with a commitment to delivering exceptional service and driving continuous improvement.
- Competitive Salary: A competitive starting salary of £27,500, with the potential to increase to £30,000 after successful completion of probation.
- Exceptional Training: Comprehensive training and development opportunities, ensuring you have the skills and knowledge to succeed in your role.
- Hybrid Working: The option to work from home or in the office, depending on your preferences and the needs of the business.
- Employee Benefits: A range of employee benefits, including life assurance, employee assistance programs, and access to local discounts and perks.
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Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will involve operational support tasks, ensuring our client accounts work in a manner which meets their objectives.Key Responsibilities:Manage assigned account update...
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Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will involve operational support tasks, ensuring our client accounts work in a manner which meets their objectives.Key Responsibilities:Manage assigned account update...
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Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will involve operational support tasks, ensuring our client accounts work in a manner which meets their objectives.Key Responsibilities:Manage assigned account update...
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Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will involve operational support tasks, ensuring our client accounts work in a manner which meets their objectives.Key Responsibilities:Manage assigned account update...
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Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will involve operational support tasks, ensuring our client accounts work in a manner which meets their objectives.Key Responsibilities:Manage assigned account update...
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Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob DescriptionAs a Customer Support Specialist at Profitero, you will be responsible for delivering exceptional customer service and ensuring customer success.Engage directly with customers to resolve their queries and provide timely support.Collaborate with cross-functional teams to identify and address customer pain points.Develop and maintain in-depth...
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Customer Support Specialist
1 month ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will manage assigned account update tasks, resolve queries, and action account update tasks according to agreed team processes and procedures.Key...
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Customer Support Specialist
1 month ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will manage assigned account update tasks, resolve queries, and action account update tasks according to agreed team processes and procedures.Key...
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Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will manage assigned account update tasks, resolve queries, and action tasks according to agreed team processes and procedures.Key Responsibilities:Manage assigned...
