Current jobs related to Customer Support Specialist - Windsor, Windsor and Maidenhead - Profitero
-
Customer Support Specialist
2 months ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Profitero. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our software and delivering exceptional customer experiences.Key Responsibilities:Manage assigned account update tasks...
-
Customer Support Specialist
2 months ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Profitero. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our software and delivering exceptional customer experiences.Key Responsibilities:Manage assigned account update tasks...
-
Customer Support Specialist
2 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob DescriptionAs a Customer Support Specialist at Profitero, you will be responsible for delivering exceptional customer service and ensuring customer success.Engage directly with customers to resolve their queries and provide timely support.Collaborate with cross-functional teams to identify and address customer pain points.Develop and maintain in-depth...
-
Customer Support Specialist
4 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will manage assigned account update tasks, resolve queries, and action tasks according to agreed team processes and procedures.Key Responsibilities:Manage assigned...
-
Customer Support Specialist
4 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will manage assigned account update tasks, resolve queries, and action tasks according to agreed team processes and procedures.Key Responsibilities:Manage assigned...
-
Customer Support Specialist
1 month ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Profitero. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our software and delivering exceptional customer experiences.Key Responsibilities:Manage assigned account update tasks...
-
Customer Support Specialist
1 month ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Profitero. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our software and delivering exceptional customer experiences.Key Responsibilities:Manage assigned account update tasks...
-
Customer Support Specialist
4 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Profitero. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our software and delivering exceptional customer experiences.Key Responsibilities:Manage assigned account update tasks...
-
Customer Support Specialist
4 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:We are seeking a highly skilled Customer Support Specialist to join our team at Profitero. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our software and delivering exceptional customer experiences.Key Responsibilities:Manage assigned account update tasks...
-
Customer Support Specialist
3 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Nurun Full timeAs a Customer Support Specialist at Profitero, you will be working closely with customers to ensure their success with our eCommerce analytics platform. Your primary responsibility will be to engage directly with customers to provide excellent levels of service, while also working with our Account Management, Insights, and Technology teams to ensure customer...
-
Behavioral Support Specialist
3 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Anchor Rehabilitation Support Services, Inc. Full timeAnchor Rehabilitation Support Services, Inc. is seeking a highly skilled Behavioral Support Specialist to join our team. As a Behavioral Support Specialist, you will work closely with our Clinical Director to design and implement individualized skill acquisition plans, behavioral support plans, and behavioral safety plans for our clients. You will also...
-
Customer Welfare Specialist
2 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Centrica Full timeWe are Centrica, a family of brands revolutionising a cleaner, greener future. As a Customer Welfare Specialist, you will play a vital role in understanding our customers' needs to provide suitable solutions to help them better manage their energy account balances and energy consumption.Visiting customers at home or their commercial premises, you will gain...
-
Product Support Specialist
1 month ago
Windsor, Windsor and Maidenhead, United Kingdom Stryker UK Limited Full timeJob Title: Product Support SpecialistJoin Stryker UK Limited as a Product Support Specialist and take on a challenging role that requires a unique blend of technical expertise and customer service skills.Key Responsibilities:Provide clinical product support to end-users, including on-site guidance and assistance during surgical procedures.Develop and deliver...
-
Product Support Specialist
1 month ago
Windsor, Windsor and Maidenhead, United Kingdom Stryker UK Limited Full timeJob Title: Product Support SpecialistJoin Stryker UK Limited as a Product Support Specialist and take on a challenging role that requires a unique blend of technical expertise and customer service skills.Key Responsibilities:Provide clinical product support to end-users, including on-site guidance and assistance during surgical procedures.Develop and deliver...
-
Enterprise Support Specialist
3 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom NetApp Full timeJob SummaryThe Enterprise Support Specialist is responsible for planning and overseeing enterprise-level support and service activities for NetApp products and services. This technical, customer-centric opportunity involves utilizing technical skills, communication, and escalation management skills to provide high-level support services. The role is critical...
-
Enterprise Support Specialist
3 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom NetApp Full timeJob SummaryThe Enterprise Support Specialist is responsible for delivering high-quality support services to designated clients or groups of clients. This technical, customer-centric role requires strong communication and escalation management skills to provide personalized, proactive, preventative, and reactive enterprise-class support services in local...
-
Customer Retention Specialist
3 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Neilson Financial Services Full timeJob DescriptionWe are seeking a skilled Customer Retention Specialist to join our team at Neilson Financial Services. As a key member of our customer service team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our policyholders.Key Responsibilities:Perform calls to policyholders who have...
-
Application Support Specialist
3 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Rocket Mortgage Canada Full timeAs an Application Support Specialist at Rocket Mortgage Canada, you will play a critical role in ensuring the smooth operation of our internal and third-party application environments. Your responsibilities will include collaborating with stakeholders to identify and resolve software issues, managing application software licenses, and conducting root cause...
-
Customer Service Representative
3 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob SummaryWe are seeking a highly skilled Customer Support Specialist to join our team at Profitero. As a key member of our customer-facing team, you will be responsible for delivering exceptional support to our customers, ensuring their success with our eCommerce analytics platform.Key ResponsibilitiesEngage directly with customers to provide timely and...
-
Operations Support Specialist
3 weeks ago
Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Operations Support SpecialistThe Operations Support Specialist is responsible for ensuring the operational support tasks underpin our software, and guarantee our client accounts work in a manner which meets their objectives.You should have 1-2 years experience in a customer-related role, preferably in a non-technical support position.This role is...
Customer Support Specialist
2 months ago
Job Title: Customer Support Specialist
Job Summary:
The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will involve operational support tasks, ensuring our client accounts work in a manner which meets their objectives.
Key Responsibilities:
- Manage assigned account update tasks to ensure a successful outcome for internal and external customers.
- Resolve queries related to assigned account update tasks, escalating to senior management as required.
- Action any account update tasks, according to the agreed team processes and procedures, and within the specified timescales.
- Update timing plans according to SLAs and in conjunction with resourcing managers and other key stakeholders.
- Ensure all account update schedules are updated in the Operations Schedule and JIRA.
- Monitor and track the progress of assigned operational tasks against the planned time, ensuring timely communication in relevant Slack channels.
- Analyse risks and issues, communicate avoidance and take mitigating actions.
- Highlight and help to resolve any deviations from the agreed scope of planned maintenance tasks.
- Highlight any ad hoc requests to prevent deviation from contractual scope.
- Take ownership for your own knowledge enhancement related to Profitero products & services.
- Highlights potential opportunities for improvement and participates in improvement initiatives.
Requirements:
- Experience in a technical support role or a related field.
- Experience of owning and delivering an initiative in an operations environment.
- Sound understanding of eCommerce, eBusiness tools, architecture, document management and database management.
- Microsoft Project, Excel and Word at intermediate level.
- Excellent organisational skills, decision-making, problem-solving and negotiation skills.
- Ability to prioritise workload.
- Multicultural awareness.
- Excellent communication skills (including a good standard of written and spoken English).
Working Environment:
The Customer Support Specialist will be working in a matrix structure and will be required to inspire high team spirit.
What We Offer:
Profitero offers a dynamic and initiative-taking personality, good adaptability and flexibility, and the ability to work well within a team environment.
Additional Information:
The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.