Product Support Specialist

4 weeks ago


Windsor, Windsor and Maidenhead, United Kingdom Stryker UK Limited Full time
Job Title: Product Support Specialist

Join Stryker UK Limited as a Product Support Specialist and take on a challenging role that requires a unique blend of technical expertise and customer service skills.

Key Responsibilities:
  • Provide clinical product support to end-users, including on-site guidance and assistance during surgical procedures.
  • Develop and deliver training programs for surgeons and operating room staff on the use of Stryker's robotic arm applications and associated equipment.
  • Collaborate with sales representatives and marketing teams to increase public awareness of Stryker's products and drive account growth.
  • Support the development and execution of sales plans to increase the utilization of Stryker's RIO system.
  • Act as a liaison between Stryker and customers, providing prompt and accurate complaint reports and resolving product problems in a timely manner.
Requirements:
  • High School diploma; Bachelor's Degree in a related field preferred.
  • 2+ years' experience in a sales and/or technical environment, preferably in the medical or pharmaceutical industry.
  • Demonstrated knowledge of customer service principles and processes, as well as business administrative and clerical procedures.
  • Excellent problem-solving and interpersonal communication skills.
Travel Requirements:

70% travel required for this role.



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