Customer Support Specialist
2 months ago
Job Overview
As a Customer Support Specialist at Profitero, you will be the primary point of contact for our customers, providing exceptional support and ensuring their success with our eCommerce analytics platform.
Key Responsibilities
- Engage directly with customers to understand their needs and provide tailored support
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
- Develop and maintain in-depth knowledge of our platform to provide expert-level support
- Assess customer data for completeness, integrity, and accuracy
- Communicate effectively with customers through various channels to resolve issues and provide support
- Manage workload and prioritize tasks to meet deadlines and commitments
Requirements
- 2+ years of technical support or client service experience
- Excellent organizational, problem-solving, and prioritization skills
- Passion for solving problems and taking action
- High degree of proficiency in Excel
- Prior experience in a technology or software company a plus
- European language skills desirable for EMEA-based roles (primarily German and French)
About Profitero
Profitero is a leading provider of eCommerce analytics solutions. We help businesses succeed in the rapidly evolving eCommerce landscape.
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Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will manage assigned account update tasks, resolve queries, and action account update tasks according to agreed team processes and procedures.Key...
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Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will manage assigned account update tasks, resolve queries, and action account update tasks according to agreed team processes and procedures.Key...
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Windsor, Windsor and Maidenhead, United Kingdom Profitero Full timeJob Title: Customer Support SpecialistJob Summary:The Customer Support Specialist will be responsible for ensuring account excellence for the duration of the contractual life cycle. This role will manage assigned account update tasks, resolve queries, and action account update tasks according to agreed team processes and procedures.Key...
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