Customer Support Specialist

2 months ago


Windsor, Windsor and Maidenhead, United Kingdom Profitero Full time

Job Overview

As a Customer Support Specialist at Profitero, you will be the primary point of contact for our customers, providing exceptional support and ensuring their success with our eCommerce analytics platform.

Key Responsibilities

  • Engage directly with customers to understand their needs and provide tailored support
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience
  • Develop and maintain in-depth knowledge of our platform to provide expert-level support
  • Assess customer data for completeness, integrity, and accuracy
  • Communicate effectively with customers through various channels to resolve issues and provide support
  • Manage workload and prioritize tasks to meet deadlines and commitments

Requirements

  • 2+ years of technical support or client service experience
  • Excellent organizational, problem-solving, and prioritization skills
  • Passion for solving problems and taking action
  • High degree of proficiency in Excel
  • Prior experience in a technology or software company a plus
  • European language skills desirable for EMEA-based roles (primarily German and French)

About Profitero

Profitero is a leading provider of eCommerce analytics solutions. We help businesses succeed in the rapidly evolving eCommerce landscape.



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