Customer Service Representative

4 weeks ago


Durham, Durham, United Kingdom NEXT Full time

Job Overview

As a Sales Team Member at NEXT, you will be part of a fast-paced store team, committed to delivering outstanding service and excellent stock operations to our customers.

About the Role

To succeed in this role, you will:

  • Offer fast and friendly service to customers, helping them to find the perfect products;
  • Share your passion and knowledge about our amazing products;
  • Work in all areas of the store, including sales floors, stockrooms, and processing deliveries;
  • Take control of your own development and growth within the company.

Key Responsibilities

You will be responsible for:

  • Providing exceptional customer service, answering queries, and resolving issues in a professional and courteous manner;
  • Maintaining a high level of product knowledge, sharing this with customers and colleagues;
  • Working collaboratively with the team to achieve sales targets and deliver excellent customer experience;
  • Handling cash and card transactions accurately and efficiently.

About You

We are looking for a:

  • Great communicator who is always looking for ways to help;
  • Friendly, calm, and efficient individual, even on busy days;
  • Excited about the challenge of a varied and fast-paced job;
  • Flexible, supportive, and willing to go the extra mile.

What's Next

As part of your application, you will be required to complete an online assessment. This will involve a Working with Numbers Assessment and a Retail Scenarios Assessment. Our in-store recruitment team will then review the successfully completed applications and contact those who match the job criteria closest to arrange an initial interview.

Benefits

We offer a range of benefits, including opportunities for career development, flexible working options, and a competitive salary package.

Next Steps

Apply now to take the first step towards a challenging and rewarding career at NEXT.



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