Customer Relationship Management Specialist
3 weeks ago
Customer Relationship Management Specialist
Estimated Salary:£55,000 - £65,000 per annum
About the Role:We are seeking an experienced Customer Relationship Management (CRM) specialist to join our team. As a key member of our marketing operations department, you will be responsible for driving business growth through strategic CRM initiatives.
Key Responsibilities:- Develop and implement CRM strategies to enhance customer engagement and retention
- Design and execute conversion and lifecycle campaigns across multiple channels
- Analyse data insights to inform personalisation and segmentation decisions
- Collaborate with cross-functional teams to optimise CRM touchpoints and elevate customer experience
- Proven CRM expertise in B2C & B2B environments
- Experience with HubSpot or similar CRM platforms
- Strong analytical and problem-solving skills
- Ability to thrive in a fast-paced, collaborative environment
- Competitive salary up to £65,000
- Flexible hybrid working model
- Generous holiday package and wellbeing benefits
- Pension scheme with employer contributions
- Enhanced maternity pay and cycle-to-work schemes
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