Customer Support Specialist
1 day ago
At beBee Professionals, we are seeking a highly skilled and efficient Customer Service Advisor to work in Fulham, United Kingdom. This role involves being the primary point of contact for customers, providing exceptional service and resolving queries in a timely manner.
Key Responsibilities
- Handle incoming customer inquiries via phone, email, and chat platforms.
- Provide accurate product and service information to customers.
- Resolve customer complaints efficiently and escalate when necessary.
- Process customer orders and manage account details.
- Maintain records of customer interactions and follow-up tasks.
- Collaborate with other departments to ensure excellent customer satisfaction.
- Assist with administrative duties as needed.
Requirements
- Prior experience in a customer service role is preferred.
- Excellent communication and problem-solving skills are essential.
- Able to handle high-volume customer inquiries while maintaining attention to detail.
- Familiarity with Microsoft Office and CRM systems.
- Able to work independently and as part of a team.
- Flexible working hours, including weekends.
Compensation and Benefits
Competitive salary (£25,000 - £30,000 per annum), performance-based incentives, pension scheme, healthcare benefits, training opportunities, and flexible working options make this a desirable opportunity for those passionate about delivering exceptional customer service.
This is an excellent chance for a motivated individual to join our dynamic team at beBee Professionals and contribute to providing outstanding customer experiences.
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