Customer Service Advisor NCCHS

6 days ago

Worksop, Nottinghamshire, United Kingdom Leicestershire County Council Full time

About the Role

At Leicestershire County Council, we are committed to delivering exceptional customer service to our residents and stakeholders. As a Customer Service Advisor, you will play a vital role in supporting our vision of creating a better future for our community.

Key Responsibilities

  • Manage and resolve customer complaints to a high standard, building trust and confidence in our services.
  • Provide excellent customer service, responding to queries and concerns in a timely and professional manner.
  • Work effectively as part of a team, collaborating with colleagues to achieve our goals and objectives.
  • Develop and present written or verbal information in a clear and concise manner, communicating complex ideas and data to stakeholders.
  • Identify and implement opportunities for process improvement, ensuring our services are efficient and effective.

About You

We are looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. The ideal candidate will have:

  • Experience of working in a fast-paced, pressurised environment, dealing with complex levels of data and conflicting priorities.
  • Knowledge and experience of using contact centre technology and bespoke IT systems.
  • Awareness and understanding of equality issues, with a commitment to implementing our Equality, Diversity and Inclusion strategy and objectives.
  • Good interpersonal skills, with the ability to communicate effectively, including active listening and questioning.
  • Ability to work effectively as part of a team, with a proven track record of collaboration and teamwork.

What We Offer

As a Customer Service Advisor at Leicestershire County Council, you will have the opportunity to work in a dynamic and supportive environment, with a range of benefits and opportunities for career development. We offer:

  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • A supportive and inclusive work environment, with a focus on employee well-being.
  • Access to training and development opportunities, to help you achieve your career goals.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a supporting statement, to our online portal.

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