Area Operations Leader
4 weeks ago
As the Team Leader, you will play a pivotal role in ensuring the highest standards of service and operational excellence at our establishment. Your leadership will be essential in creating a welcoming atmosphere that encourages guests to return time and again.
Key Responsibilities
- Operational Leadership: Oversee daily operations to ensure adherence to company standards and exceptional customer satisfaction.
- Guest Relations: Address guest concerns promptly and effectively, ensuring a positive dining experience.
- Quality Assurance: Maintain the highest quality of food and service, ensuring compliance with health and safety regulations.
- Team Development: Train and mentor team members, fostering a motivated and productive work environment.
- Inventory Management: Monitor stock levels and manage inventory to optimize resources and minimize waste.
- Performance Monitoring: Evaluate team performance and provide constructive feedback to enhance service delivery.
- Brand Promotion: Actively promote the brand and its values, ensuring a consistent and positive image.
- Shift Management: Organize and supervise staff shifts, ensuring adequate coverage and efficient service.
- Reporting: Complete necessary reports at the end of each shift, maintaining accurate records of operations.
- Collaboration: Work closely with management to align on business goals and operational strategies.
Qualifications
To be successful in this role, candidates should possess:
- Proven experience in a supervisory role within the food service industry.
- Strong customer service and guest care skills.
- Excellent communication and interpersonal abilities.
- Basic financial management skills.
- Familiarity with point-of-sale systems and computer literacy.
- Ability to lead and motivate a diverse team.
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