Front Office Manager

3 weeks ago

London, Greater London, United Kingdom COMO The Halkin Full time

Imagine a workplace where hospitality meets passion, and service is more than a job.

At COMO The Halkin, we're looking for an exceptional Front Office Manager to join our team. As a seasoned professional, you'll be responsible for overseeing the smooth operation of our front desk, ensuring our guests receive an unforgettable experience.

Key Responsibilities:

  • Lead a team of front office staff to deliver exceptional service and maintain a high level of guest satisfaction.
  • Collaborate with the Front Office Manager to develop and implement strategies for improving guest engagement and loyalty.
  • Oversee the handling of special requests, accommodation needs, and billing instructions for our valued guests.
  • Ensure the proper handling of VIP guests and long-stay guests, providing a personalized touch to their stay.
  • Supervise the work of front office staff, maintaining motivation levels and providing coaching to encourage higher performance.
  • Review group arrivals and liaise with reservations to achieve seamless stays.
  • Maintain effective communication with other departments, keeping front office staff informed of issues that concern them.

What We're Looking For:

  • A background in luxury hospitality, with experience in supervising a team.
  • A proactive approach with a self-driven attitude, coupled with an excellent eye for detail.
  • Knowledge of Opera is highly desirable, but not essential.

What We Offer:

  • A competitive salary of £33,600, plus an expected average annual service charge of £3,600.
  • Employee rates for all COMO Hotels and Resorts properties worldwide.
  • Three complimentary nights' stay in any COMO Hotel or Resort worldwide.
  • Employee discounts on Nobu London.
  • Career development opportunities.
  • A lucrative bonus for introducing someone to any COMO property.
  • An exciting calendar of wellness and engagement activities.
  • Access to free financial advice and an Employee Assistance Programme.
  • Free meals on duty.
  • Free Uniform & laundry service.
  • Twenty-eight paid holidays per year, increasing with service.
  • NEST Auto-enrollment Pension.
  • Company Sick Pay.

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