Customer Service Director
5 days ago
Our client, a leading manufacturer of specialized machinery, is seeking an experienced Service Manager to join their senior management team. As a key member of the team, you will be responsible for the development and growth of the customer service department.
Key Responsibilities:- Lead a team of Service Engineers and Spares Team members, taking ownership of the Aftersales/Service department.
- Hold full profit and loss responsibility for the Service department.
- Liaise with the sales team on new orders/installations, providing estimates on logistics and allocating engineering resources.
- Visit customer sites occasionally to ensure excellent customer service.
- Regular service meetings with the engineers to discuss current service visits or breakdowns.
- Provide over-the-phone technical support and log all service and breakdown requests received.
- Prepare and send quotes for service calls where necessary.
- Programme the works for engineers, taking into consideration job urgency, location, travel time, and skills and parts needed.
- Contact engineers daily to ascertain updates on the jobs given, any works outstanding status, and cleared jobs.
- Provide follow-up quotes for works if required after the initial service visit.
- Process invoices on completion of works.
- Ensure that all records are updated and accurate on the Database.
- Manufacturing industry experience with a proven track record of managing budgets across a Service function.
- Mechanically biased Engineer with experience in managing, mentoring, supporting, and leading a service and maintenance team.
- Good understanding of industrial processes, manufacturing, and automated production within the food industry.
- Passion for service and customer care.
- Proactive and able to resolve problems and challenges as they occur.
- Strong people management skills.
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Customer Service Coordinator
7 days ago
Rochester, Medway, United Kingdom Adecco Full timeJob Summary:Adecco is seeking a highly skilled Customer Service Administrator to join our team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service, processing sales orders, and managing customer complaints.Key Responsibilities:Provide timely and effective customer service via phone, email, and online...
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Customer Service Representative
3 weeks ago
Rochester, Medway, United Kingdom Giant Eagle Full timeProvide Exceptional Customer Support at Giant EagleWe are seeking a dedicated and friendly Customer Service Representative to join our team. In this role, you will be the first point of contact for our valued customers, assisting them with a wide range of inquiries and needs.Deliver Outstanding Customer Experiences: Resolve customer questions and concerns...
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Customer Service Coordinator
1 day ago
Rochester, Medway, United Kingdom Adecco Full timeJob Summary: Adecco is seeking a highly skilled Customer Service Administrator to join our team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service, processing sales orders, and managing administrative tasks. Key Responsibilities: Respond to customer inquiries and resolve issues in a timely and...
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Customer Service Coordinator
1 day ago
Rochester, Medway, United Kingdom Adecco Full timeJob Summary: Adecco is seeking a highly skilled Customer Service Administrator to join our team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service, processing sales orders, and managing administrative tasks. Key Responsibilities: Respond to customer inquiries and resolve issues in a timely and...
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Customer Service Coordinator
5 days ago
Rochester, Medway, United Kingdom Adecco Full timeJob Summary: Adecco is seeking a highly skilled Customer Service Administrator to join our team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service, processing sales orders, and managing administrative tasks. Key Responsibilities: Customer Service: Respond to customer inquiries, resolve issues, and...
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Customer Service Coordinator
5 days ago
Rochester, Medway, United Kingdom Adecco Full timeJob Summary: Adecco is seeking a highly skilled Customer Service Administrator to join our team. As a Customer Service Administrator, you will be responsible for providing exceptional customer service, processing sales orders, and managing administrative tasks. Key Responsibilities: Customer Service: Respond to customer inquiries, resolve issues, and...
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Customer Service Representative
4 days ago
Rochester, Medway, United Kingdom Reed Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Customer...
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Customer Service Representative
4 days ago
Rochester, Medway, United Kingdom Reed Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Customer...
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Customer Service Representative
6 days ago
Rochester, Medway, United Kingdom Huntress Full timeJob Summary:We are seeking a highly skilled and professional Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our car showroom is well-presented at all times.Key Responsibilities:Greet and Assist Customers: Greet every...
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Customer Service Representative
3 days ago
Rochester, Medway, United Kingdom Pearson Whiffin Recruitment Ltd Full timeJob Summary:We are seeking a highly skilled Customer Service Administrator to join our team at Pearson Whiffin Recruitment Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and candidates.Key Responsibilities:Act as the primary point of contact for all customer inquiries, providing...
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Customer Service Representative
4 days ago
Rochester, Medway, United Kingdom Pearson Whiffin Recruitment Ltd Full timeJob Summary:We are seeking a highly skilled Customer Service Administrator to join our team at Pearson Whiffin Recruitment Ltd. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients and candidates.Key Responsibilities:Act as the primary point of contact for all customer inquiries, providing...
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Customer Service Representative
24 hours ago
Rochester, Medway, United Kingdom Reed Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Customer...
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Customer Service Representative
21 hours ago
Rochester, Medway, United Kingdom Reed Full timeJob Summary:We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Reed. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries, and ensuring a high level of customer satisfaction.Key Responsibilities:Customer...
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Customer Service Coordinator
7 days ago
Rochester, Medway, United Kingdom Adecco Full timeJob Summary: We are seeking a highly organized and detail-oriented Customer Service Administrator to join our team at Adecco. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing sales orders efficiently, and managing administrative tasks.Key Responsibilities:Provide timely and accurate...
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Customer Service Representative
3 days ago
Rochester, Medway, United Kingdom Huntress Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of service.Key Responsibilities:Greet and Assist Customers: Greet every...
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Customer Service Representative
3 days ago
Rochester, Medway, United Kingdom Huntress Full timeJob Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Huntress Search Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our clients receive the highest level of service.Key Responsibilities:Greet and Assist Customers: Greet every...
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Customer Service Representative
5 days ago
Rochester, Medway, United Kingdom Jonas Software UK Full timeJob Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our Customer Support team at Jonas Software UK. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting assistance...
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Customer Service Representative
6 days ago
Rochester, Medway, United Kingdom Jonas Software UK Full timeJob Summary:We are seeking a highly skilled and motivated Technical Support Specialist to join our Customer Support team at Jonas Software UK. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support and troubleshooting assistance...
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Customer Service Administrator
4 weeks ago
Rochester, Medway, United Kingdom Pearson Whiffin Recruitment Ltd Full timeCustomer Service Administrator Salary up to £23k DOE Full time, Shift rotations Mid Kent My client a well-established business operating within property services is seeking a Customer Service Administrator. You will be dealing with a high volume of calls each day as well as assisting customers by email. If this sounds like something you could be...
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Customer Service Representative
2 days ago
Rochester, Medway, United Kingdom Sugaringla Full timeAbout SugaringlaSugaringla is a leading provider of swim lessons, dedicated to making a positive impact in our communities. Our mission is to ensure that every person, regardless of age or ability, has the opportunity to become a safe and happy swimmer.The RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer...
