Senior Customer Service Team Lead
6 days ago
Job Summary
We are seeking a highly skilled and experienced Senior Customer Service Team Lead to join our team at Ultimate Banking. As a Senior Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and providing exceptional customer service to our clients.
Key Responsibilities
- Lead a team of customer service representatives to ensure excellent customer service is provided to clients
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Provide coaching and training to customer service representatives to enhance their skills and knowledge
- Collaborate with other departments to ensure seamless customer service delivery
- Monitor and analyze customer feedback to identify areas for improvement
Requirements
- Proven experience in leading a team of customer service representatives
- Excellent communication and interpersonal skills
- Ability to analyze customer feedback and identify areas for improvement
- Strong problem-solving and decision-making skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us.
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