Senior Customer Service Team Lead

6 days ago


Slough, Slough, United Kingdom Ultimate Banking Full time

Job Summary

We are seeking a highly skilled and experienced Senior Customer Service Team Lead to join our team at Ultimate Banking. As a Senior Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and providing exceptional customer service to our clients.

Key Responsibilities

  • Lead a team of customer service representatives to ensure excellent customer service is provided to clients
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Provide coaching and training to customer service representatives to enhance their skills and knowledge
  • Collaborate with other departments to ensure seamless customer service delivery
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements

  • Proven experience in leading a team of customer service representatives
  • Excellent communication and interpersonal skills
  • Ability to analyze customer feedback and identify areas for improvement
  • Strong problem-solving and decision-making skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application, including your resume and a cover letter, to us.



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