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Customer Service Team Lead

2 months ago

Slough, Slough, United Kingdom Office Angels Full time

Job Title: Customer Service Team Lead

Job Summary:

We are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Office Angels. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide high-quality, personalized care to our patients.

Key Responsibilities:

  • Analyse data and solve problems to optimize service delivery
  • Collaborate with pharmacy teams to enhance patient experiences and promote overall health
  • Oversee service targets and ensure adherence to quality standards

Requirements:

  • Proven experience in administration with strong leadership qualities
  • Proficiency in Excel and Word, with excellent numeracy skills
  • A real team player with exceptional communication and organizational skills
  • Ability to work under pressure, prioritize tasks, and meet tight deadlines
  • Excellent command of written and spoken English

About Us:

Office Angels is a leading recruitment agency that specializes in providing high-quality staffing solutions to businesses across various industries. We are committed to delivering exceptional service to our clients and candidates, and we are looking for a talented and dedicated individual to join our team.