Customer Service Professional
2 days ago
We are seeking a Customer Service Professional to join our team at Co-operative Bank plc in Brighton. This is a great opportunity to kick-start or continue your career in the financial services industry.
The successful candidate will have outstanding customer service skills, be motivated to succeed, and thrive in a fast-paced environment. As a representative of the bank, you will be responsible for providing exceptional customer experiences, adhering to regulatory requirements, and participating in community outreach work.
Key responsibilities include:
- Acting as the first point of contact for customers within the branch
- Supporting customers through digital transformation
- Encouraging customers to schedule appointments with the Personal Banking Team
- Protecting and educating customers against fraud and scams
What we can offer:
- £22,250 pro rata salary per annum
- 27 days holiday rising to 30 days plus bank holidays
- Annual bonus and pay progression review every 6 months
- Enhanced pay for working on Saturdays (35% extra)
- Pension scheme with employer contribution up to 10%
- Life assurance and two paid volunteer days per year
- Family-friendly policies and supportive working environment
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