Customer Service Representative

2 weeks ago


Feltham, Greater London, United Kingdom First Choice Staff Full time

Courier Customer Services Clerk Role

We are seeking a skilled Courier Customer Services Clerk to join our busy team at First Choice Staff.

Key Responsibilities:

Strong communication skills, including writing, speaking, and active listening

Excellent customer service skills, including interpersonal conversation, patience, and empathy

Good problem-solving and critical thinking skills

In-depth knowledge of industry best practices

Basic math and accounting skills

Organization, time management, and prioritization abilities

Ability to be discreet and maintain the security of client information

Effective computer skills to input data into account management software in a timely and efficient manner

Excellent knowledge of Excel, ideally with intermediate experience level, able to use pivot tables and formulas

Requirements:

5-year DBS checkable background available

Customer service experience is essential

What We Offer:

Salary up to £28,000 per annum

25 days holiday per year, excluding bank holidays

Overtime at 1.5 times the hourly rate

Yearly bonus related to performance and minimal absence



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