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Customer Service Representative

1 month ago

Feltham, Greater London, United Kingdom Tenpin Ltd Full time
Customer Service Assistant Role

We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Assistant. As a key member of our front-of-house team, you will be responsible for delivering an exceptional customer experience, ensuring that our customers have a fantastic time at our Tenpin centres.

Your key responsibilities will include:

  • Providing exceptional customer service, responding to customer queries and resolving any issues in a timely and professional manner
  • Booking customers in at reception, managing the flow of customers and ensuring a smooth and efficient experience
  • Hosting individuals and children's parties, ensuring that every event is a memorable and enjoyable experience for our customers
  • Delivering food to the lanes, maintaining high standards of cleanliness and presentation
  • Working efficiently, showing initiative and being friendly, with a focus on delivering exceptional customer service

What We Offer

As a Customer Service Assistant with Tenpin, you will have the opportunity to work in a fast-paced and dynamic environment, with a focus on delivering exceptional customer service. You will be part of a talented and dedicated team, working together to create a fun and welcoming atmosphere for our customers.

We offer a range of benefits, including:

  • Tenpin Treats - retailer discounts, Smart Tech and Best Doctors
  • Free Bowling for family and friends
  • Free Food (when working 6 hours or more)
  • Enhanced Maternity, Paternity, Adoption leave
  • Medicash Health Care Cash Back Scheme
  • Employee Assistance Programme
  • Free counselling
  • Life assurance - 2 x annual salary
  • Long Service Awards
  • Recommend a Friend Scheme
  • On the Spot Rewards

Career Development

If you are looking for a career with opportunities for growth and development, Tenpin is a great place to start. We continually strive to develop our network of impressive and highly successful sites, and recognise great people contribute to great success. Most of our managers joined us as a Team Member and have progressed into management or senior roles.