Customer Service Representative

3 weeks ago


Feltham, Greater London, United Kingdom First Choice Staff Full time
Courier Customer Services Agent

We are seeking a skilled Courier Customer Services Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.

Key Responsibilities:

  • Provide strong communication skills, including writing, speaking, and active listening
  • Deliver great customer service skills, including interpersonal conversation, patience, and empathy
  • Utilize good problem-solving and critical thinking skills to resolve customer issues
  • Maintain in-depth knowledge of industry best practices
  • Apply basic math and accounting skills to manage customer transactions
  • Exercise organization, time management, and prioritization abilities to meet customer needs
  • Maintain the security of client information and confidentiality
  • Effectively use computer skills to input data into account management software
  • Develop excellent knowledge of Excel, with intermediate experience level, to use pivot tables and formulas

Requirements:

  • 5-year DBS checkable background available
  • Customer service experience is essential
  • Ability to work in a fast-paced environment

What We Offer:

  • Salary up to £28,000 per annum
  • 25 days holiday per year, excluding bank holidays
  • Overtime at 1.5 times the hourly rate
  • Yearly bonus related to performance and minimal absence

Please submit your CV to Kellie Buckley at First Choice Staff for consideration.



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