Customer Service Representative
3 weeks ago
We are seeking a skilled Courier Customer Services Agent to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities:
- Provide strong communication skills, including writing, speaking, and active listening
- Deliver great customer service skills, including interpersonal conversation, patience, and empathy
- Utilize good problem-solving and critical thinking skills to resolve customer issues
- Maintain in-depth knowledge of industry best practices
- Apply basic math and accounting skills to manage customer transactions
- Exercise organization, time management, and prioritization abilities to meet customer needs
- Maintain the security of client information and confidentiality
- Effectively use computer skills to input data into account management software
- Develop excellent knowledge of Excel, with intermediate experience level, to use pivot tables and formulas
Requirements:
- 5-year DBS checkable background available
- Customer service experience is essential
- Ability to work in a fast-paced environment
What We Offer:
- Salary up to £28,000 per annum
- 25 days holiday per year, excluding bank holidays
- Overtime at 1.5 times the hourly rate
- Yearly bonus related to performance and minimal absence
Please submit your CV to Kellie Buckley at First Choice Staff for consideration.
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