Customer Service Representative

6 days ago


Feltham, Greater London, United Kingdom Right Now Recruitment Full time
{"title": "Customer Service Specialist", "description": "Customer Service Specialist

Right Now Group has partnered with a leading freight forwarder to find an exceptional Customer Service Specialist to join their luxury retail handling team.

This is a fantastic opportunity for a customer-focused individual to work in a dynamic environment and provide exceptional service to clients.

Key Responsibilities:

  • Act as the primary point of contact for clients in relation to external communication with their customers.
  • Monitor and manage an email inbox, responding to customer queries and complaints in a professional and timely manner.
  • Collaborate with the operational team to ensure seamless communication and customer service.
  • Support the operational team with order collation and ensure customers receive batched orders in a timely manner.

Requirements:

  • Excellent organisational, communication, and time management skills.
  • Experience working in the luxury retail industry (warehouse or supply chain) is beneficial.
  • Ability to build and maintain exceptional working relationships with customers, clients, and colleagues.
  • Ability to follow processes and identify and flag when situations deviate from normal activities.
  • Maintain a friendly, calm, and professional manner, reflecting high service levels expected by customers.
  • Full 5-year checkable work history and clean DBS.

Working Hours: Monday to Friday, 08:00 - 17:00 / 08:30 - 17:30

Salary: Up to £37,000. This is a permanent opportunity.

", "lang_code": "en"}

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