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Fendi Senior Luxury Sales Advisor

1 month ago

London, Greater London, United Kingdom Fendi Italia Srl Full time
Job Overview

Fendi Italia Srl is seeking an experienced Sales Professional to join its prestigious team as a Senior Luxury Sales Advisor in London.

Key Responsibilities
  • Deliver exceptional customer service, fostering strong relationships with high-end clients and driving sales through upselling, cross-selling, and multiple selling across various product categories.
  • Monitor individual sales performance and meet or exceed targets and KPIs set by Department Manager / Store Manager, ensuring alignment with company objectives.
  • Provide valuable insights on products, especially newly launched items, to customers, thereby enhancing their shopping experience.
Client Management
  • Cultivate long-term customer relationships, leveraging CRM tools to build a loyal client base and consistently meet customer expectations.
  • Design and implement targeted CRM campaigns, scheduling personalized appointments to drive sales and meet business objectives.
  • Maintain the highest standards of customer service quality, providing a tailored human touch that exceeds customer expectations.
Store Operations
  • Execute store duties as assigned by team leaders and management, ensuring seamless store operations.
  • Accurately utilize the Company Sales Management system for tasks related to stock transfer, payment, stock inquiry, and customer database input.
Stock Management
  • Maintain accurate inventory levels by receiving, displaying, and storing merchandise according to company guidelines.
  • Support during store stock takes and cycle counts, ensuring efficient and accurate inventory management.
Compensation and Benefits
  • The estimated annual salary for this role is £45,000 - £60,000, reflecting the candidate's level of experience and qualifications.
Requirements and Qualifications
  • A minimum of 5 years' experience in the luxury retail fashion industry, with at least 2 years in high-end sales.
  • Bachelor's degree or equivalent preferred.
  • Possess exceptional image standards, strong communication skills, and excellent relationship-building abilities.
  • Demonstrate fluency in English; knowledge of other languages is a plus.