Fendi Ambassador Senior
17 hours ago
The Fendi Ambassador Senior role is a high-profile position that requires exceptional communication skills, excellent customer service abilities, and a strong understanding of the luxury fashion industry.
About the RoleThis senior-level position involves providing an extraordinary and luxurious experience to clients, engaging in upselling, cross-selling, and multiple selling for all product categories, and monitoring individual sales to achieve performance targets and KPIs set by Department Manager/Store Manager.
Main Responsibilities- Client Management: Strengthen customer relations, nurture a loyal Fendi customer base, and implement appropriate CRM tools. Implement CRM Campaigns and set up One-on-One appointments in line with target and guidelines set. Manage customer service quality to meet customer expectations by offering a professional and individual human touch.
- Store Operations: Perform store duties as assigned by team leaders and management. Operate the Company Sales Management system correctly in all areas relating to stock transfer, payment, stock inquiry, and customer database input.
- Stock Management: Maintain inventory accuracy by properly receiving, displaying, and storing merchandise according to company guidelines. Support during Store stock take and cycle counts.
- Store Maintenance: Maintain proper visual merchandising according to company guidelines. Maintain a safe and clean store environment and implement daily housekeeping duties. Carry out any other duties within your capacity, which the Company may reasonably require.
- Minimum 5 years' experience in the Retail Fashion industry with at least 2 in Luxury Sales;
- Bachelor's Degree or equivalent is preferred;
- Manages image standards at a high level;
- Strong selling and communication skills are necessary;
- Excellent relationship skills, self-reliant, friendly, and patient;
- Organization, professionalism, and self-confidence;
- Computer skills and Retail management system knowledge;
- Goal-oriented approach and multitasking;
- Strong knowledge and/or interest in the fashion/luxury industry;
- Fluent in English; knowledge of other languages is a plus.
We offer a competitive salary range of $80,000 - $120,000 per annum, depending on experience and qualifications.
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