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Luxury Retail Sales Ambassador

1 month ago

London, Greater London, United Kingdom Fendi Italia Srl Full time
Job Title:

Luxury Retail Sales Ambassador

About the Role:

We are seeking a highly skilled and experienced Luxury Retail Sales Ambassador to join our team at Fendi Italia Srl. As a key representative of our brand, you will be responsible for providing exceptional customer service and selling luxury products to high-end clients.

Key Responsibilities:
  1. Sales and Customer Service:
  • Engage with clients to understand their needs and preferences and provide personalized sales recommendations.
  • Sell luxury products, including clothing, accessories, and home goods, to meet or exceed sales targets.
  • Provide exceptional customer service to ensure client satisfaction and loyalty.
Client Management:
  • Nurture and maintain relationships with existing clients through regular communication and personalized interactions.
  • Create and implement CRM campaigns to target new and existing clients.
  • Monitor and improve client satisfaction through regular feedback and surveys.
Store Operations:
  • Maintain a high level of visual merchandising and store display standards.
  • Operate retail systems, including stock transfer, payment processing, and customer database management.
  • Support store operations, including receiving, stocking, and displaying merchandise.
Stock Management:
  • Ensure accurate inventory levels through regular cycle counts and stock takes.
  • Manage stock levels and reorder products as needed to meet sales demands.
  • Support during stock replenishment and inventory management tasks.
Requirements:
  1. Experience:
  • A minimum of 5 years' experience in the retail fashion industry, with at least 2 years in luxury sales.
  • Proven track record of success in sales and customer service roles.
Skills and Qualifications:
  • Bachelor's degree or equivalent preferred.
  • Excellent communication and interpersonal skills.
  • Strong sales and negotiation skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Fluent English language skills; knowledge of other languages is a plus.
Compensation and Benefits:
  • An estimated annual salary of $85,000 - $110,000 based on experience and performance.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.