Luxury Retail Sales Ambassador
1 day ago
Luxury Retail Sales Ambassador
About the Role:We are seeking a highly skilled and experienced Luxury Retail Sales Ambassador to join our team at Fendi Italia Srl. As a key representative of our brand, you will be responsible for providing exceptional customer service and selling luxury products to high-end clients.
Key Responsibilities:- Sales and Customer Service:
- Engage with clients to understand their needs and preferences and provide personalized sales recommendations.
- Sell luxury products, including clothing, accessories, and home goods, to meet or exceed sales targets.
- Provide exceptional customer service to ensure client satisfaction and loyalty.
- Nurture and maintain relationships with existing clients through regular communication and personalized interactions.
- Create and implement CRM campaigns to target new and existing clients.
- Monitor and improve client satisfaction through regular feedback and surveys.
- Maintain a high level of visual merchandising and store display standards.
- Operate retail systems, including stock transfer, payment processing, and customer database management.
- Support store operations, including receiving, stocking, and displaying merchandise.
- Ensure accurate inventory levels through regular cycle counts and stock takes.
- Manage stock levels and reorder products as needed to meet sales demands.
- Support during stock replenishment and inventory management tasks.
- Experience:
- A minimum of 5 years' experience in the retail fashion industry, with at least 2 years in luxury sales.
- Proven track record of success in sales and customer service roles.
- Bachelor's degree or equivalent preferred.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Fluent English language skills; knowledge of other languages is a plus.
- An estimated annual salary of $85,000 - $110,000 based on experience and performance.
- Ongoing training and development opportunities.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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