Lead Service Designer and Strategist
2 days ago
We're seeking a highly skilled Lead Service Designer and Strategist to join our team at Synechron.
This role will involve providing consulting and delivery services to create better products and solutions for our clients. Key responsibilities will include senior client stakeholder management, workshop facilitation, creating as-is and to-be blueprints, and data-led research.
You'll be accountable for defining user journeys, prioritizing user needs and behaviors, and creating solutions that meet their requirements. You'll also lead discovery and research phases, utilizing your service and UX research skills to identify key metrics, understand business and user needs, and create a meaningful service experience.
As a key member of our team, you'll have the opportunity to work on industry-leading initiatives that will shape the future of the financial services industry. You'll be part of a collaborative and dynamic environment that fosters creativity, innovation, and growth.
We're committed to fostering an inclusive culture that promotes equality, diversity, and respect for all. We encourage applicants from diverse backgrounds to apply.
- Experience creating complex service blueprints, user journey maps, and user flows derived from business requirements and user stories.
- Extensive hands-on experience facilitating user research workshops, synthesizing complex qualitative and quantitative data, and presenting clear and actionable findings.
- Team leadership and the ability to continually set the benchmark for creative thinking and CX practice.
- Incredibly organized, with the ability to engage various stakeholders.
- Strong written and verbal communication skills.
- Significant industry experience, preferably in fintech.
- The ability to keep a cool head with a measured approach.
- Problem-solving skills of the highest order.
- Pitch-like mentality, from the perspective of the individual who will deliver.
- Meticulous attention to detail.
- Digital innovation mindset, with the ability to challenge the norm in the fintech world and back it up with research findings.
- Pro-active and incredibly creative in all areas of digital and business.
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