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Lead Service Designer

2 months ago

Belfast, United Kingdom Synechron Full time

Job Location: Belfast (Hybrid - 3 days from office)


Who We Are:

Synechron Technologies draws on over 17 years of financial services IT consulting experience to provide expert systems integration expertise and technical development work in highly-complex areas within financial services this making it one of the fastest-growing digital, business consulting & technology firms around the world.


Headquartered in New York and with 18 offices around the world, Synechron has limitless opportunities for our ambitious and innovative employees to contribute to our growth story.


We are embracing the most cutting-edge innovations in areas like Blockchain, Artificial intelligence, Machine Learning, and Cloud Computing as well as delivering end-to-end Consulting, Technology, and front-to-back application design capability that allows us to see a project through from start-to-finish as a trusted advisor and partner to our clients, this allowing our people to work on the most industry-leading initiatives that will shape the future of the financial services industry.


Job Scope:

As the Lead Service Designer, you’ll provide consulting & delivery services to create better products/solutions for our clients. This encompasses senior client stakeholder management, workshop facilitation, creating as-is and to-be blueprints – all backed up by data-led research.


Synechron aims to attract senior talent who are passionate about new technology and excel in a multitude of different disciplines with an excellent working knowledge of others.


The role will require frequent trips to the UK to host client workshops and meetings.


Accountabilities:

  • Accountable for defining user journeys that are backed up by in-depth research, analysis and business understanding
  • Prioritize discovering user needs and behaviors through research, workshops and testing – and able to turn the gathered data and insights into solutions
  • Define the current-state, and the future vision of the service, by working closely with stakeholders and owners to help define the backlog and processes including user research and service design blueprints
  • Lead discovery and research phases, utilizing your service and UX research skills to identify key metrics, understand business and user needs, identify design opportunities, and create a meaningful service experience
  • Proactively gather relevant data, insights and information from diverse sources to shape the future of the service vision, in line with user interests and industry trends
  • Articulating and presenting creative/strategic ideas to teams and clients


Required Skills:

  • Experience creating complex service blueprints, user journey maps and user flows, derived from business requirements and user stories
  • Extensive hands-on experience facilitating appropriate user research workshops, synthesizing complex qualitative and quantitative data, presenting clear and actionable findings, aligning user research activities to the organizational strategy and objectives
  • Team leadership and the ability to continually set the benchmark for creative thinking and CX practice
  • Incredibly organized, with the ability to engage various stakeholders
  • Strong written and verbal communication skills
  • Significant industry experience, preferably in fintech
  • The ability to keep a cool head with a measured approach
  • Problem solving skills of the highest order
  • Pitch-like mentality, from the perspective of the individual who will deliver
  • Meticulous attention to detail
  • Digital innovation mindset, with the ability to challenge the norm in the fintech world, and to back it up with research findings
  • Pro-active and incredibly creative in all areas of digital and business


Synechron's Diversity Statement

Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative Same Difference' is committed to fostering an inclusive culture - promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.


All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant's gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.