Dahua Support Specialist
3 days ago
About the Role:
We are seeking a skilled Technical Support Engineer (Intern) to join our team at Dahua UK & Ireland. As a key member of our technical support department, you will play a pivotal role in delivering high-quality products and solutions to our clients.
Key Responsibilities:
- Provide technical support and assistance to customers via phone, email, and on-site visits.
- Collaborate with our R&D team to troubleshoot and resolve technical issues related to video surveillance equipment.
- Test and diagnose faults in video surveillance equipment.
- Develop and implement product suggestions based on market feedback and customer requirements.
- Conduct product demonstrations and promote new features to channel customers.
Requirements:
- A minimum of a bachelor's degree in Engineering or a relevant field.
- Proven experience in a technical support role, preferably in the security industry.
- Strong knowledge of CCTV, alarm, access control, and VMS systems.
- Proficiency in Chinese Mandarin and English.
- A full, clean UK driving license.
Estimated Salary: £30,000 - £40,000 per annum, depending on experience.
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