Dahua UK
6 hours ago
This role is responsible for delivering high-quality video surveillance solutions to our customers.
About Dahua UK & IrelandWe are a leading provider of video surveillance solutions, committed to investing in innovation and research.
Main Responsibilities- Technical advisory: providing advice on all aspects of video surveillance equipment, including resolving customer technical issues.
- Equipment testing and repair: diagnosing faults and undertaking repair of video surveillance equipment.
- Product development: contributing to product improvement by gathering feedback from the UK market and reporting back to China HQ.
- Product promotion: introducing new product features to Channel Customers, helping customers select products and working with sales staff for targets.
- Brand development: cooperating with the Dahua Marketing Team to create promotional materials for customers.
- Prior experience in a technical support role.
- Previous experience with distributors will be advantageous.
- Good customer service skills and communication skills.
- A positive attitude and good at handling pressures.
- The ability to learn new technologies fast.
- Confident and have experience in public speeches or/and experience for onsite/online lectures.
- Initiative, honesty and integrity.
- A minimum of a bachelor degree in Engineering or a similar relevant field.
- Knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and other AIoT Products.
- Project experience in smart city, intelligent transportation, retail, smart building and telecommunication.
- Proven technical support experience in the security or related industry.
- Proficiency in Chinese Mandarin and English.
- Strong knowledge of MS Office applications.
- A full, clean UK driving license.
The estimated salary range for this position is £25,000 - £30,000 per annum.
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