IT Support Specialist

2 days ago


Maidenhead, Windsor and Maidenhead, United Kingdom Dahua UK & Ireland Full time
Job Description

Dahua UK & Ireland is a world-leading video surveillance solution provider. Our company invests almost 10% of its sales revenue every year in R&D.

  • We have over 3000 professionals in our worldwide R&D team, dedicated to providing cutting-edge products with high quality and performance.
  • Our product portfolio includes Advanced video surveillance equipment and software, access control hardware and software, intrusion hardware, and intelligent building management system.

The Technical Support Engineer (Intern) plays a pivotal role in delivering Dahua's high-quality products, solutions, and services.

Key Responsibilities:

  • Advising on all aspects of video surveillance equipment, including responding to customers on technical problems.
  • Cooperating with R&D on troubleshooting and integration with third-party companies for both VMS and CCTV hardware.
  • Testing and troubleshooting: Diagnosing faults and undertaking repair of video surveillance equipment.
  • Product pre-sales promotion: Introducing new product features to Channel Customers, helping customers select products and working with sales staff for targets.

Requirements:

  • A minimum of a bachelor degree in Engineering or a similar relevant field.
  • Knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and other AIoT Products.
  • Project experience in smart city, intelligent transportation, retail, smart building and telecommunication.
  • Proven technical support experience in the security or related industry.
  • Proficiency in Chinese Mandarin and English.

Salary: £35,000 - £45,000 per annum

Location: UK



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