IT Support Specialist
2 days ago
Dahua UK & Ireland is a world-leading video surveillance solution provider. Our company invests almost 10% of its sales revenue every year in R&D.
- We have over 3000 professionals in our worldwide R&D team, dedicated to providing cutting-edge products with high quality and performance.
- Our product portfolio includes Advanced video surveillance equipment and software, access control hardware and software, intrusion hardware, and intelligent building management system.
The Technical Support Engineer (Intern) plays a pivotal role in delivering Dahua's high-quality products, solutions, and services.
Key Responsibilities:
- Advising on all aspects of video surveillance equipment, including responding to customers on technical problems.
- Cooperating with R&D on troubleshooting and integration with third-party companies for both VMS and CCTV hardware.
- Testing and troubleshooting: Diagnosing faults and undertaking repair of video surveillance equipment.
- Product pre-sales promotion: Introducing new product features to Channel Customers, helping customers select products and working with sales staff for targets.
Requirements:
- A minimum of a bachelor degree in Engineering or a similar relevant field.
- Knowledge of CCTV, alarm, access control, door entry, video conference, VMS, cloud storage, video wall, video/audio matrix, network and other AIoT Products.
- Project experience in smart city, intelligent transportation, retail, smart building and telecommunication.
- Proven technical support experience in the security or related industry.
- Proficiency in Chinese Mandarin and English.
Salary: £35,000 - £45,000 per annum
Location: UK
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