Porsche Service Excellence Lead
2 weeks ago
Service Quality Specialist
Pendragon Group
Porsche Centre - Bolton
Ongoing Development Opportunities and OTE up to £39,920 with pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
As a key member of the Porsche Bolton team, you will report directly to the Service Leader. Your primary responsibility will be to ensure the entire aftersales department delivers exceptional work and customer satisfaction by maintaining high standards of technical repairs, warranty, and productivity.
About the Role:
- You will provide technical guidance and support to technicians and service advisors while ensuring workshop processes align with Porsche Service Process.
- You will manage technical repair progression using systems and processes.
- You will oversee PCSS coding and documentation quality standards.
- You will maintain PCGB warranty standards.
- You will coach and develop vehicle technicians and service advisors in the latest Porsche Systems.
Your Skills and Qualifications:
- You must have a strong attention to detail when conducting quality checks.
- You should possess strong technical knowledge and be process-driven.
- You should be eager to learn and adapt to new systems and technology.
- You should be able to quickly absorb information and effectively communicate it to your aftersales team.
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