Customer Service Operations Manager

1 week ago


London, Greater London, United Kingdom eRecruitSmart Full time
About the Role:

We are seeking an experienced Centre Support Manager to join our team at Porsche Centre Reading. As a key member of our management team, you will play a pivotal role in ensuring the smooth operation of the centre, adhering to Porsche's franchise guidelines and strategy.


Job Summary:

This is a full-time Fixed Term Contract opportunity for up to 14 months, working Monday to Friday. The successful candidate will be responsible for managing customer relations, including day-to-day operations of the reception team, and ensuring exemplary customer service standards.


Key Responsibilities:
  • Managing customer data and marketing event activities
  • Creating, designing, and implementing content, and managing social media platforms
  • Supporting management in meetings with employees, performance reviews, audits, and business initiatives

Requirements:
  • Team Management experience of receptionists/hosts
  • A track record of ensuring exceptional customer experience in a fast-paced customer-facing environment
  • Sound understanding of events management processes
  • Knowledge/understanding of online digital marketing
  • Exceptional organisational, planning, administration, and customer service skills
  • Proven experience within a management role in a franchised automotive dealership or hospitality environment

What We Offer:
  • A basic salary up to £40,000 pro rata depending on experience
  • Bonus of up to 15% of basic salary, paid quarterly during the year
  • Ability to participate in the VW Group Employee Car Ownership Scheme
  • 33 days holiday per year (including Bank Holidays), with extra days for long service
  • Private Medical Insurance, with the option to add your loved ones
  • Preferential rates on several products and services, including high street brands, restaurants, gyms, and Porsche products
  • Lifetime Assurance
  • DC Pension Scheme
  • Employee Assistance Program - support and advice on issues impacting your wellbeing

About Us:

Porsche Centre Reading is part of the Porsche Retail Group, headquartered in Reading alongside Porsche Cars GB Ltd. We operate five Porsche Centres, two satellite Service Centres, and a Trade Parts Distribution Centre in and around London. Our journey embodies the Porsche DNA, a love of sports cars and a passion for excellence and challenging the status quo.



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