Customer Service Operations Manager
3 weeks ago
About the Role
We are seeking an experienced Customer Service Operations Manager to join our team at Chip. The successful candidate will be responsible for managing our Complaints Team, ensuring that we deliver high-quality service to our customers while meeting our targets and key performance indicators (KPIs).
Key Responsibilities
- People Management: Manage the Complaints Team, including recruitment, training, and performance management.
- Operational Management: Oversee the day-to-day management of complaints, including data collection, reporting, and escalation procedures.
- Complaints Resolution: Work closely with the team to resolve customer complaints in a timely and effective manner.
- Process Improvement: Identify opportunities for process improvement and implement changes to enhance the customer experience.
Requirements
- Strong People Management Skills: Proven experience in managing teams and developing staff.
- Operational Management Expertise: Experience in managing operational processes and improving efficiency.
- Complaints Handling: Proven experience in handling customer complaints and resolving issues.
- Process Improvement: Ability to identify opportunities for process improvement and implement changes.
What We Offer
- Discretionary Share Option Bonus
- Workplace Pension Scheme
- Private Medical Insurance
- Employee Assistance Programme
- Cycle to Work Scheme
- Season Ticket Loan
- Free ChipX Subscription
- Flexible Working Arrangements
- Unlimited Holiday
- Annual Personal Learning Allowance
- Chip Fitness Benefit
- Company Laptop
- Opportunity to Make a Real Impact
Why Chip? We are a fast-growing fintech startup that is passionate about building wealth for our generation. We are committed to delivering high-quality service to our customers and are seeking experienced professionals to join our team.
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