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Customer Service Representative
2 months ago
We are Calisen Metering, a leading provider of essential energy infrastructure assets. Our mission is to create a more sustainable future by bringing smarter energy to all.
Job Title: Customer Service AdvisorWe are seeking a highly motivated and customer-focused individual to join our vibrant call centre team as a Customer Service Advisor. As a key member of our operations team, you will play a crucial role in keeping our customers happy and satisfied.
Key Responsibilities:- Provide exceptional customer service via phone, email, and other communication channels.
- Resolve customer complaints and issues in a timely and professional manner.
- Work collaboratively with internal teams to ensure seamless customer experience.
- Meet or exceed performance targets and key performance indicators (KPIs).
- A competitive annual salary review.
- A generous holiday allowance of 30 days, increasing to 33 days with yearly service.
- Company sick pay and enhanced maternity and paternity leave.
- A pension plan and membership to our Health Shield benefits program.
- Access to a 24/7 Employee Assistance Plan Helpline.
- Free on-site car parking and electric vehicle charging points.
- Opportunities for professional growth and advancement in a rapidly expanding company.
- Energetic and motivated individual with a solid educational background (at least GCSE level).
- Excellent telephone skills and ability to navigate Microsoft Office confidently.
- Able to thrive in a fast-paced environment, especially if you have experience in customer service or call centre settings.
- Superb communication and people skills, with a knack for collaboration and initiative.
- Excellent organisational and administrative skills.
We offer a hybrid working setup, allowing you to work from home while still connecting with your team at our Wigan call centre HQ at least two days a week. All roles will be based out of our Wigan office, so you will need to be within a reasonable distance to Wigan.
We have various shift patterns available, including full-time, part-time, weekend, and night shifts. Please select the shift pattern you are hoping for on your application, and we will contact you when we have a vacancy.
