Aftersales Service Coordinator

3 weeks ago


Manchester, United Kingdom Pentagon Motor Group Full time

Job Introduction

Pentagon Motor Group is seeking a highly skilled Aftersales Advisor to join our Manchester-based Maxus Van team. As a key member of the team, you will be responsible for providing exceptional customer service, liaising with the Service and Parts departments, and managing diaries.

Key Responsibilities

  • Provide excellent customer service, face-to-face, via email, and telephone.
  • Liaise with the Service and Parts departments to assist them in achieving their objectives.
  • Manage diaries and deal with incoming calls from Service and Parts customers.
  • Update customers on the status of their vehicles and identify upselling opportunities.
  • Perform associated administration, including data entry and maintaining systems accurately and in line with Company policy.

Requirements

  • Ideal candidate will have Service and/or Parts experience, strong administration skills, and excellent attention to detail.
  • Previous customer service experience and a customer-focused approach are essential.
  • Excellent communication skills, both written and verbal, are required.
  • Methodical and organized approach to workload with the ability to multi-task within a busy department.
  • Team player mentality and previous experience working within the motor trade would be advantageous.

What We Offer

  • Comprehensive benefits package, including 30 days holiday per year, Recommend-a-Friend Scheme, and discounted days out.
  • Fully funded, nationally recognized qualifications and manufacturer-specific training.
  • Salary Finance scheme, 24-hour access to the Employee Assistance Programme, and team member pension scheme contributions.
  • Friends and family customer referral payments and discounts on products and services.


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