Aftersales Service Coordinator

4 weeks ago


Manchester, United Kingdom Pentagon Motor Group Full time
Job Introduction

Pentagon Motor Group is seeking a highly skilled and motivated Aftersales Advisor to join our Manchester-based Maxus Van team. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the Service and Parts departments in achieving their objectives.

Key Responsibilities
  • Provide exceptional customer service, face-to-face, via email, and telephone.
  • Liaise with the Service and Parts departments to assist them in achieving their objectives.
  • Manage diaries and deal with incoming calls from Service and Parts customers.
  • Update customers on the status of their vehicles and identify upselling opportunities.
  • Perform associated administration, including data entry and maintaining systems accurately and in line with Company policy.
Requirements
  • Service and/or Parts experience is an advantage, but not essential as we can teach you.
  • Strong administration skills and excellent attention to detail.
  • Previous customer service experience and a customer-focused approach.
  • Excellent computer skills and a process-driven attitude.
  • Excellent communication skills, both written and verbal.
  • Methodical and organized approach to workload with the ability to multi-task within a busy department.
  • Team player mentality and previous experience working within the motor trade is advantageous.
Benefits
  • 30 days holiday per year (including Bank Holidays) that will increase with length of service.
  • Recommend-a-Friend Scheme.
  • Discounted days out with family and friends.
  • Retail discounts saving £££'s on shopping and dining out.
  • Fully funded, nationally recognised qualifications.
  • Manufacturer specific training.
  • Salary Finance scheme.
  • 24-hour access to the Employee Assistance Programme and designated site Mental Health First Aiders.
  • Team member pension scheme contributions.
  • Friends & family customer referral payments.
  • Discounts on products and services that we provide for family and friends.


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