Technical Support Specialist
2 weeks ago
The Ad Warrior is seeking a skilled IT Helpdesk Technician to join their team. As a Technical Support Specialist, you will be the primary point of contact for daily technical enquiries, providing exceptional customer-focused support to a diverse user community.
Salary: £30,000 - £36,000 per annum, depending on experience and qualifications.
About the Role:
This is an exciting opportunity to work in a dynamic environment, collaborating with another IT Helpdesk Technician to offer diverse support across all three school sites. You will also assist senior team members with various technical projects, working closely with the IT Operations Manager on a day-to-day basis.
Main Responsibilities:
- Deliver outstanding customer service by resolving technical issues efficiently and effectively.
- Install, upgrade, configure and support Microsoft platforms using tools like Intune.
- Provide hardware and software assistance for desktop and laptop computers, as well as printers, photocopiers and telephones.
- Troubleshoot, diagnose and resolve issues related to IT equipment and network infrastructure.
- Promote and safeguard the welfare of children and young persons.
Requirements:
- Good general level of education with GCSE level qualifications in English and Maths.
- Experience in similar IT Helpdesk environments.
- Ability to prioritise tasks daily.
- Excellent problem-solving skills and initiative.
- A strong knowledge of PC hardware, Windows platform and application support.
Benefits:
- Pension scheme with employer contributions of 13.75%.
- Death in service of 3 x salary.
- Free lunch in term time.
- Free onsite parking.
- Cycle to work scheme.
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