Digital Design Project Manager

8 hours ago

Northwood, Greater London, United Kingdom NatWest Full time
About the Role

We are seeking a highly skilled Digital Design Project Manager to lead the planning, execution, and delivery of digital projects and programme workstreams, delivering human-centred digital experiences.

As a Digital Design Project Manager, you will be responsible for managing the delivery of digital initiatives and other changes to our digital channels with a strong focus on customer first. You will lead projects from initial discovery through to post-live validation and monitoring, ensuring that the brand, customer experience, and impacts on customer needs are considered at every stage.

You will work closely with cross-functional teams, including UX/UI designers, UX researchers, developers, and product owners, to translate customer insights into actionable project plans.

Key Responsibilities:

  • Planning, running, and delivering multiple digital design projects by collaborating with design and development teams
  • Ensuring governance, reporting, and control, including all required delivery documentation using the appropriate framework and processes
  • Owning risks, issues, and dependencies, including assessments, ensuring mechanisms are in place to identify, report, manage, mitigate, and escalate within the defined risk appetite
  • Promoting continuous improvements, including engagement in delivery retrospectives to identify opportunities to improve processes and techniques to drive efficiencies and quality

Requirements:

  • Ability to deliver large, complex initiatives end-to-end, realising business outcomes and improvements to customer experience that support strategic direction
  • Understanding of digital design with a strong focus on UX/UI design and research processes
  • Champion design thinking and user experience best practices
  • Knowledge and understanding of technology systems and processes, as well as Agile methodology and experience in business change delivery
  • Proven ability to adapt to quickly changing environments
  • Ability to communicate complex concepts clearly to colleagues at all levels, and influence, inspire, and engage customers and colleagues
  • Strong analytical skills to identify potential roadblocks, assess risks, and implement solutions to keep projects on track
  • Understanding and experience of change frameworks and idea-to-value tools and methodologies
  • Ability to manage the full project lifecycle end-to-end, by delivering digital projects on time and within scope
  • Deep understanding of human-centred design principles and design thinking methodologies
  • Ability to provide expertise in digital channels, including mobile, online, and digital propositions
  • Knowledge of digital marketing, analytics, customer research, and experience management, including journey mapping, UX, and funnel management
  • Good creative thinking, collaboration, and stakeholder management skills

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