Strategic Client Relationship Manager

2 months ago

Bath, Bath and North East Somerset, United Kingdom Nilfisk Group Full time

Nilfisk Group stands as a prominent global entity in the professional cleaning sector. With extensive years of innovation, Nilfisk is committed to providing dependable solutions and high-quality products that contribute to a safer, more efficient, and cleaner environment for countless businesses and households worldwide. The company operates its own sales divisions in over 40 nations, with its products available in numerous countries.

We are currently seeking a Strategic Client Relationship Manager whose primary objective will be to cultivate enduring partnerships with major strategic clients across various customer segments, or a specified number of segments, encompassing the full range of professional product offerings. This role will be home-based, requiring the successful candidate to reside within designated postal areas.

The Strategic Client Relationship Manager will act as a liaison between clients and cross-functional internal teams, ensuring the prompt and effective delivery of our solutions tailored to client requirements. This position involves managing and nurturing client accounts to foster and sustain favorable relationships, while also providing local support to significant clients with assistance from the Direct Sales Manager.

Key Responsibilities

  • Identify and pursue sales opportunities, engage with existing clients, evaluate their needs, and recommend suitable products and services, while promoting offerings and finalizing orders.
  • Address client inquiries, negotiate pricing and delivery timelines within authorized limits, and fulfill sales orders to achieve revenue objectives. Serve as the primary contact and develop long-term relationships with clients.
  • Research and connect with potential clients, establishing positive relationships that will lead to future sales and repeat business.
  • Relay sales leads, customer feedback, and insights on competitor activities to relevant contacts within the organization to adapt to evolving market conditions and client demands.
  • Set annual, quarterly, monthly, or weekly sales objectives and organize personal activities to ensure these targets are met. Clearly communicate the progress of monthly/quarterly initiatives to both internal and external stakeholders. Monitor and forecast key account metrics.
  • Prepare proposals, update digital client records, and provide weekly updates on the sales pipeline for accurate forecasting.

Essential Qualifications

  • Exceptional relationship-building skills.
  • Strong verbal and written communication abilities, with fluency in English.
  • Outstanding listening, negotiation, and presentation capabilities.
  • Effective time management and project management skills.
  • Capacity to manage multiple projects simultaneously.
  • Valid driving license and willingness to travel.

Why Join Us?

As part of a global organization, you will have the opportunity to collaborate with colleagues from around the world and access a variety of training and development resources. We encourage all employees to express their ideas, lead initiatives, and contribute to a cleaner future. Additional benefits include:

  • Enrollment in the SimplyHealth Plan for medical, dental, and other health-related expenses, along with 24/7 access to GP and mental health support.
  • Company pension scheme and annual leave benefits.
  • Employee discounts on consumer products.
  • Death in Service coverage.
  • Hybrid working arrangements.
  • Annual merit awards.
  • Continuous support for professional development.
  • Coverage for professional subscriptions.
  • Complimentary office parking.
  • A Danish company culture focused on sustainable growth.

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