Strategic Partnership Manager
1 month ago
We are seeking a proactive and client-focussed individual to be the primary interface with selected employer partners, holding overall accountability for business partnering and key stakeholder relationships.
Key Responsibilities:- Develop and implement strategic account plans to manage and grow accounts.
- Raise the bar on customer satisfaction by retaining partners, building strong, trusting relationships with a network of stakeholders across the partner's business.
- Understand partner needs and identify new business opportunities within your portfolio, analyse and review performance, spot trends in growth or decline and identify solutions to drive success.
- Deliver superior customer service, leading to high levels of customer satisfaction.
- Develop 'trusted advisor' status with partner stakeholders and executive sponsors to help shape and influence future partnership strategy.
- Communicate and coordinate with internal teams to deliver solutions within agreed timeframes.
- Identify opportunities for improvement which maximise new and existing revenues and improve partner and learner satisfaction.
- Lead, develop and manage the Partnership Associates ensuring that they are actively driving programme delivery.
- Demonstrated ability to understand customer business goals and how to create strategies to help achieve them.
- Proven experience of operating successfully in a senior level sales role including pitching proposals, developing, and presenting solutions to partners.
- Proven experience of developing trust, and maintaining strong relationships with senior stakeholders.
- Experience of working in a customer focused environment to deliver high levels of customer satisfaction.
- Familiarity of working in a high demand environment delivering to targets and tight deadlines.
- Excellent communication, presenting and listening skills.
- 25 days' holiday rising with service and your birthday off.
- Holiday purchase scheme for those life changing trips and moments.
- Long service reward and recognition.
- Enhanced Pension.
- Group Life Assurance - 3 x Annual salary.
- Unlimited access to six Smart Health services including a 24/7 virtual GP.
- Health Cash Plan.
- Access to curated wellbeing content and our Employee Assistance Programme.
- Perkbox.
- To support your work/life balance we give you the opportunity of flexibility within our core working hours.
- Enhanced sick pay.
- Enhanced Maternity/Shared Parental and Adoption packages leave.
- A reward programme and recognition programme and annual awards event.
Lifetime Training is part of the Lifetime Training Group. As a Group we are passionate about learning and creating life changing opportunities for our learners. We are made up of four unique businesses, two of which focus on apprentice training across a range of professions, one that focusses on awarding qualifications, and one which develops the awarding software.
We are at the forefront of innovative training and awarding and as a larger group network we can offer a broad range of development opportunities, great benefits and a people focussed reward and recognition offering.
We are committed to broadening the diversity of our workforce and creating a sense of belonging for all. In this way we will better represent our learners and partners to greater understand and fulfil their needs.
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