Customer Service Representative
5 days ago
Job Summary:
We are seeking a skilled and customer-focused individual to join our Broadband Technical Team in a Customer Service Technical role. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our customers with broadband-related queries.
Key Responsibilities:
- Provide technical support to customers via phone, ensuring that their broadband-related issues are resolved efficiently and effectively.
- Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
- Work collaboratively with internal teams to resolve complex technical issues and improve customer satisfaction.
- Stay up-to-date with the latest broadband technologies and products, ensuring that you can provide expert advice to customers.
What We Offer:
- A competitive starting salary of £23,504.00, rising to £24,064 at 9 months in role.
- Huge discounts on EE and BT products, including mobile and broadband services.
- Opportunities for career development and growth, with a focus on developing your skills and expertise.
- A supportive and flexible work environment, with options for occasional home working and flexible scheduling.
- A range of benefits, including season ticket travel loan, volunteering days, and optional private healthcare and dental.
About Us:
EE is a leading provider of mobile and broadband services, committed to delivering exceptional customer experiences and innovative solutions. We are passionate about developing our people and creating a positive work environment that supports your career goals and well-being.
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