Customer Service Coordinator
2 months ago
About the Role
We are seeking a highly organized and proactive Administrative Assistant to join our team at McCarthy Stone. As a key member of our support staff, you will play a vital role in ensuring the smooth operation of our stunning development, Malpas Court.
Key Responsibilities
- Welcoming visitors to the Estate office and providing exceptional customer service to colleagues, residents, and other visitors.
- Managing incoming calls and enquiries, responding to queries in a timely and professional manner.
- Preparing and sending correspondence, ensuring accuracy and attention to detail.
- Coordinating lunch bookings and ensuring these are passed to the Catering Manager.
- Assisting with the Domestic Assistance Rota in conjunction with the Registered Estates Manager.
- Coordinating and distributing our newsletter on a monthly basis and updating the bulletin board.
- Organizing bookings of the Guest Suite and ensuring it is prepared for the next guests.
- Providing administrative support to the Estates Manager.
Requirements
- A caring and friendly personality with a desire to make a positive impact on our residents' lives.
- Previous experience in an administrative role or customer service is desirable, but not essential. Full training will be provided, including induction and ongoing support.
- Excellent communication skills and experience of using Microsoft Office.
- A hardworking and diligent nature, with a strong sense of timekeeping.
About McCarthy Stone
McCarthy Stone has been recognized as a great place to work, and we are committed to providing a supportive and rewarding environment for our staff. This role offers a unique opportunity to make a real difference in the lives of older people and to be part of a team that is dedicated to enriching their lives.
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