Regional Customer Service Support Coordinator

4 weeks ago


Northallerton, North Yorkshire, United Kingdom Northern Powergrid Full time £22,011 - £24,268

Unlock your career potential in the evolving energy industry

Northern Powergrid is seeking an enthusiastic and organized Administrator to support our team in delivering exceptional customer service.

The successful candidate will be responsible for providing administrative support to staff across the business, ensuring the smooth delivery of work programs and maintaining effective communication with internal teams, contractors, and suppliers.

Key Responsibilities:


Administrative support to ensure efficient business operations


Database management and record keeping to maintain accurate data


Liaising with colleagues and contractors to coordinate works on our network and providing customer correspondence


Processing purchase orders and service provider payments to ensure timely payments


Production of documentation and work instructions to support team members


Internal and external communications to maintain effective relationships

Key Competencies:


Team working and collaboration


Planning and organizing to prioritize tasks


Time management to meet deadlines


Knowledge of IT systems and data inputting


Communication and customer service skills to provide excellent support


Ability to be proactive and adapt to changing situations

Qualifications and Attributes:

Essential Qualifications and Experience:


Minimum qualification of 5 GCSEs at grades 4/C or above OR NVQ L2


Strong IT skills including Microsoft Office

Desirable Qualifications and Experience:


Customer service skills to provide excellent support


Understanding of the power distribution network


Experience of Oracle systems would be an advantage, but not essential as full training would be given

Why choose Northern Powergrid?


One of the largest employers in the North East, Yorkshire, and Northern Lincolnshire


Make a difference and support customers within your community


Be actively involved in your region's journey to net zero


Provide support to local and vulnerable customers in your region


We have committed to a growth strategy of an additional 1,000 roles over the next five years

Benefits:


Enrolment into our pension scheme


25 days holiday plus bank holidays

We're excited to hear from candidates with a passion for our company and the energy industry and a desire to succeed.



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